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# Systems Support Specialist I

- **Company:** Luck Stone
- **Location:** Manakin, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Outlook, Microsoft Office, Network Monitoring, Wide Area Networks, Enterprise Software Applications, Computer Equipment, Information Technology, Extreme Programming, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://recruiting.ultipro.com/LUC1003/JobBoard/4639ab85-5ea8-53dd-4e60-d9064b71b95b/OpportunityDetail?opportunityId=15eb3d39-18cd-4045-9989-802cc12939be

## About the Role

* Bachelor's degree
 * 1 year of experience with Windows 2000, XP, Microsoft Office, and LAN/WAN
troubleshooting

 * Computer skills (Excel, Word, Outlook)
 * A customer service-oriented mindset with a positive attitude and aptitude
 * Commitment: Builds the long-term success of associates, customers and community
 * Creativity: Fosters an environment where ideas and innovation add value
 * Integrity: Earns the trust and respect of others
 * Leadership: Achieves legendary performance

## Description

Luck Companies is looking for a customer service-oriented System Support Specialist with a positive attitude and aptitude to join our corporate office team. This role focuses on help desk, hardware, procurement, enablement and production support. You'll solve technical problems using documented procedures and checklists, configure and install hardware and software, and assist IT in the rollout and support of business technology initiatives.

Why Luck?
Build your career with a company that values safety, people, continuous improvement, and
operational excellence.

What You'll Do

 * Configure, install, monitor and maintain users' desktop software and hardware, including
support of the mobile workforce

 * Set up user accounts, including user creation, rights and profile setup
 * Assist as directed in the installation and rollout of new and upgraded software packages and
new desktop hardware

 * Diagnose and resolve application, hardware and software problems using documented
procedures, and turn to specialized support associates as needed for more uncommon issues

 * Monitor network and computer systems and report the results to the appropriate IT associates
 * Document problems and resolutions using established procedures
 * Follow up with the user community to ensure issues have been resolved and ask for feedback
on how our support can be enhanced