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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Tools Manager - **Company:** The City Of Seattle - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Expert - **Salary:** $129,501.0 - $194,293.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, IP Address Management, Virtual Private Networks (VPN), Automation of Marketing, Network Segmentation, Public Key Infrastructure, RSA (Cryptosystem), Software Engineering, Enterprise Software Applications, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology, Patch Management - **Published:** October 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d7456ca3c1d07da ## About the Role NOTE: Equivalent combinations of education and experience will be considered for the listed qualifications., * Bachelor's degree or equivalent in computer science, software engineering, information technology, business, public administration, or a related field * At least 10 years of professional experience with core infrastructure technologies and services, including architecture, design, deployment, lifecycle management, and infrastructure planning and operations. * At least 5 years of managerial experience leading an IT team. * Subject matter expertise in three or more of the following technology areas: + Monitoring and alerting systems supporting IT infrastructure + Virtual Private Network (VPN) technologies + Internal DNS, DHCP, and IP Address Management (IPAM) + Public Key Infrastructure (PKI) and x.509 digital certificate management + RSA Multi-Factor Authentication (MFA) systems + Enterprise software and patch management solutions + Micro-segmentation technologies + Firewall rule management and network traffic analysis + Cyber asset management and exposure platforms + Automation platforms * Strong understanding of ITSM/ITIL practices. * Solid experience with IT security principles, practices, and operational procedures. * Strong ability to understand business needs and build high levels of customer trust, while effectively managing expectations. * Excellent written and verbal communication skills, with the ability to engage effectively with technical teams, executives, and customers. * Experience working within government or public-sector IT environments, ideally including public safety, utilities, transportation, or other general government agencies. * Demonstrated progression in responsibility, including training, mentoring, and developing team members and peers. * Experience serving as a liaison and fostering collaboration across infrastructure teams, divisions, and departments. * Proven ability to develop, manage, and deliver internal and external projects. * Experience providing 24/7 support for mission-critical services and serving as an escalation point for incident response, mitigation, and resolution. ## Description The Infrastructure Tools Manager reports directly to the Director of the Technology Infrastructure Division. This position is responsible for providing strategic leadership and technical oversight for the team engaged in the engineering, design, and support of foundational IT services. The incumbent ensures that all team activities reflect a strong emphasis on security, resilience, performance, lifecycle management, and continuous operational process improvement. Core responsibilities include the development and management of staff work plans, establishment and evaluation of individual performance goals, execution of performance reviews, and oversight of professional development and training initiatives. Additional duties include directing capacity planning efforts and forecasting growth to meet evolving business requirements; managing vendor relationships, consultant engagements, and procurement processes; and collaborating with peer technical teams to ensure the consistent, efficient, and reliable delivery of services across the organization., * Lead the engineering, operation, and continuous improvement of high-availability core infrastructure services. * Provide daily technical guidance and oversee timely troubleshooting and resolution of service interruptions. * Allocate personnel resources effectively across concurrent projects and manage competing priorities. * Set performance expectations, conduct evaluations, and guide staff development and training. * Establish and enforce standards and optimization practices for core infrastructure services. * Manage vendor relationships, maintenance agreements, statements of work, and consultant engagements. * Support the development and evaluation of vendor RFIs and RFPs. * Oversee technology license procurement, pricing negotiations, and contract renewals. * Manage the operating budget for the assigned team. * Serve as an escalation point for technical issues and communicate critical service updates to leadership. * Stay current on technology roadmaps, recommend refresh cycles, and oversee technical support during outages. * Ensure infrastructure tools and services comply with SLAs, regulatory requirements (PCI, CJIS, etc.), and organizational standards for security, reliability, monitoring, disaster recovery, and business continuity. * Contribute to the creation and continual improvement of standards, processes, and procedures for high-quality service delivery. * Build and maintain effective working relationships with Citywide customers. * Provide leadership with technical insights, metrics, and recommendations to support strategic decision-making., * Deliver highly available, scalable, and secure core infrastructure services that support the City of Seattle's critical operations. * Proactively identify problems and drive effective solutions in a complex, fast-changing technical environment. * Serve as a liaison across infrastructure teams, divisions, and departments to ensure alignment and collaboration. * Maintain strong organizational skills to manage multiple projects and consistently meet tight deadlines. * Cultivate and manage strategic relationships with key vendors and partners. * Foster a high-performing team culture grounded in technical excellence, accountability, communication, and customer service. * Coach, counsel, and develop staff, including individuals from diverse racial, cultural, and demographic backgrounds. * Provide clear direction and expectations while encouraging creativity, innovation, and effective problem-solving. * Exercise discretion, maintain confidentiality, and work effectively with a diverse customer base across the City. * Supervise staff and manage tasks across multiple concurrent projects with aggressive timelines. * Guide and support management decision-making in a dynamic environment, including navigating complex or challenging situations.