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# SRE, Cloud Support & DevOps Engineer

- **Company:** Innominds Software
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Amazon Web Services, Microsoft Azure, VoIP, Ubuntu (Operating System), CentOS, Cloud Computing, Cloud Engineering, Configuration Management, Communications Protocols, System Configuration, Continuous Integration, DevOps, Data-Flow Analysis, Fraud Prevention and Detection, Network Packet, PostgreSQL, Linux System Administration, MySQL, Public Switched Telephone Networks, Red Hat Enterprise Linux, Ansible, Shell Script, Tcpdump, Wireshark, Internet Protocol Telephony, Google Cloud, Chatbots, System Availability, Multi-Cloud, Firewalls (Computer Science), Kubernetes, Information Technology, Deployment Automation, Jenkins
- **Published:** October 30, 2026
- **Apply:** https://www.dice.com/job-detail/f9a8ac58-79dd-4488-a7f7-ea6fc48f5158

## About the Role

* bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience).

 * 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role.

 * Proven expertise with FreeSWITCH - configuration, dialplan design, and new deployment setup.

 * Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration.

 * Deep understanding of SIP and RTP protocols; experience with signaling flow analysis.

 * Strong Linux system administration skills (RHEL/CentOS/Ubuntu).

 * Hands-on experience with AWS, Azure, and/or Google Cloud Platform for cloud-hosted VoIP deployments.

 * Working knowledge of Kubernetes (EKS, AKS, GKE).

 * Proficiency with Wireshark and Tcpdump for network packet capture and analysis.

 * Experience with Ansible and Jenkins for configuration management and CI/CD.

 * Shell scripting proficiency for operational automation.

 * Familiarity with MySQL and PostgreSQL databases.

 * Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.

 * Willingness to work outside core hours to address emergencies, including weekends. Preferred Qualifications

 * AWS or Google Cloud Professional certification.

 * Experience with RTPengine for media proxying in high-volume environments.

 * Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.

 * Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).

 * Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure. * Experience deploying enterprise Dialer or IVR applications at scale.

Preferred Qualifications

 * AWS or Google Cloud Professional certification.

 * Experience with RTPengine for media proxying in high-volume environments.

 * Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.

 * Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).

 * Knowledge of FedRAMP compliance requirements as they pertain to vo

## Description

Client seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation - ensuring high availability, performance, and security across multi-cloud environments.