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# Desktop Support

- **Company:** Computer Enterprises, Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Microsoft Windows, Backup Devices, Microsoft Office, Productivity Software, Software Engineering, Information Technology, Multiplatform
- **Published:** October 30, 2026
- **Apply:** https://www.dice.com/job-detail/e158ebfb-bcca-4669-913a-54e35134cf37

## About the Role

* 2+ years of technical operations support or workstation/desktop support experience
 * Strong customer service and communication skills; ability to provide on-the-spot user training
 * Proficiency supporting Windows workstations and common productivity tools
 * Experience with Microsoft Teams, Excel, and Microsoft Office
 * Understanding of operating system imaging concepts
 * Ability to follow approved tooling, licensing, and security configuration standards
 * A+ Certification
 * U.S. Citizenship required
 * Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs

Education

 * Associate degree in Computer Science, Information Technology, or a related field OR 2 years of related work experience

Preferred Skills

 * Experience supporting and maintaining workstation infrastructure in a multi-platform environment
 * Ability to recommend workstation hardware/software options aligned to business requirements
 * Comfort operating in a fast-paced environment that may require responsiveness outside standard hours

## Description

* Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution
 * Troubleshoot workstation hardware/software issues and provide technical guidance to end users
 * Configure, install, monitor, and maintain workstation software and hardware
 * Perform workstation builds, deployments, software installs, and user workstation data backup activities
 * Test, troubleshoot, maintain, modify, validate, and document application packages
 * Document configurations and standards to support consistent troubleshooting and faster resolution
 * Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking