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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** West Palm Beach, FL, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, ARM Architecture, BitLocker Drive Encryption, Cellular Networks, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Global Positioning Systems (GPS), IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Single Sign-On, Windows Desktop, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-AF92060DD83F687F72/

## About the Role

1. 4 prior years' experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same.
 2. At least one of the following:
 3. CompTIA A+ Certification
 4. Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc.
 5. Bachelor's Degree in an Information Technology field with a focus on client-side support
 6. IT Security and Networking degrees with no foundation for client-side support will not be accepted
 7. Understanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printing
 8. Solid experience in the following areas:
 9. Troubleshooting Windows 11
 10. Customer Service and Communication Skills
 11. Multi-tasking
 12. Documentation of service tickets, procedures and troubleshooting

## Description

1. Imprivata Single Sign-On (or any other 2-Factor Authentication product)
 2. Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)
 3. Microsoft Office 2021 and up (*not* Office 365)
 4. Cortex (antivirus)
 5. BitLocker (drive encryption)
 6. Ruggedized laptops (such as Dell, Panasonic, etc.)
 7. Basic GPS functionality
 8. Basic cellular technology (as it relates to being installed in a laptop for example)
 9. Ivanti product line (ITSM, ITAM, EPM, Neurons)
 10. Previous Military/Law Enforcement Information Technology support experience