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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Milwaukee, WI, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Common Desktop Environments, Desktop Computing, Windows Remote Assistance, Microsoft Copilot, Information Technology, Laptops, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3481065545&tx=JJ7165FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3+ years of experience in technical customer support, including remote assistance and deskside support in an IT environment.
 * Associate degree or equivalent practical experience; candidates with a high school diploma and relevant business-facing IT experience will also be considered.
 * Strong troubleshooting skills across Microsoft Windows environments, including Windows 10, common desktop software, and end-user hardware.
 * Experience using service management or ticketing platforms such as ServiceNow, Remedy, or similar tools to manage incidents and requests.
 * Working knowledge of Active Directory and standard account or access-related support processes.
 * Clear written and verbal communication skills with the ability to provide effective customer-focused support.
 * Basic end user support for Co-Pilot
 * Ability to manage workload independently, follow documented procedures, and create accurate knowledge base content.
 * Willingness to travel up to 20% as needed for support activities., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment.
 * Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution.
 * Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions.
 * Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise.
 * Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution.
 * Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes.
 * Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources.
 * Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment. Requirements