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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer, Zero Trust - **Company:** CloudFlare - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Artificial Intelligence, Amazon Web Services, Authentication Protocols, Microsoft Azure, Software as a Service, Cyber Security, Information Systems, Database Servers, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Network Security, PostgreSQL, Microsoft SQL Server, MySQL, Networking Basics, Routing, OpenID, Ping (Networking Utility), Azure Active Directory, Zero Trust Network Access, Salesforce.Com, Security Assertion Markup Language (SAML), Web Application Security, Single Sign-On, Systems Integration, Google Cloud, Okta, Firewalls (Computer Science), Information Technology, Cloudflare, Google Meet - **Published:** October 30, 2026 - **Apply:** https://www.disabledperson.com/jobs/76291839-technical-support-engineer-zero-trust ## About the Role * You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. * Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. * Strong customer service orientation and communication skills, both written and verbal. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. * You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). * Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC) * Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. * Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. * You have worked with PostgreSQL, MySQL, MS SQL or other database servers. * Bachelors degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps. * Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. * Experience with building projects on Cloudflare or using Cloudflare Products. ## Description At Cloudflare, were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youll fit right in., Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence., * Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflares Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client). * Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. * Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce * Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. * Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. * Partner with Cloudflares Product, Engineering, and Security teams to escalate and resolve advanced customer issues. * Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. * Assist customers in identifying and responding to security incidents, leveraging Cloudflares threat intelligence and security tools.