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# Technical Support Specialist II (Network & Application Support) in Allen

- **Company:** Energy Jobline
- **Location:** Parker, TX, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Ubuntu (Operating System), CentOS, Command-Line Interface, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Traceroute, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Diagnostics, Ping (Networking Utility), Windows PowerShell, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Network Routers, Diagnostic Tools, Computer Networking Systems, Software Troubleshooting, Network Support, Network Server, Vmware
- **Published:** October 30, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-specialist-ii-network-application-support-allen-32104233

## About the Role

Important: This is NOT a Desktop Support role. Strong networking and technical troubleshooting experience is required., * Networking: TCP/IP, DNS, DHCP, Routers, Switches, VLANs, VPNs, LAN/WAN, Wi-Fi.

 * Linux: Strong command-line troubleshooting (Ubuntu/CentOS ).
 * Windows: Windows OS and Windows Server troubleshooting.
 * Technical Support: 2-3+ years in Network Support, Application Support, or Technical Support.
 * Troubleshooting Tools: Ping, Traceroute, IP Configuration, Network Diagnostics.
 * Additional Skills: HTTPS, SSL/TLS, Hardware/Software Troubleshooting.

Skills & Certifications

 * CCNA, CompTIA A+/Network+, MCSE, MCP, or Linux Certifications.
 * Azure Cloud, VMware, Hyper-V, PowerShell, and ITIL knowledge.

## Description

We are seeking an experienced Technical Support Specialist II with strong hands-on expertise in Network Troubleshooting, Linux, Windows OS, and Application Support. The candidate will provide technical assistance for Automatic License Plate Recognition (ALPR) systems, supporting law enforcement and public safety customers., * Provide Level 2 technical support for networking, applications, hardware, and software.

 * Troubleshoot TCP/IP, DNS, DHCP, routers, switches, VLANs, VPNs, and Wi-Fi connectivity issues.
 * Diagnose and resolve technical issues involving Linux, Windows OS, and Windows Server.
 * Troubleshoot application connectivity, internal websites, servers, and network performance issues.
 * Handle approximately 30-40 inbound/outbound technical support calls daily.
 * Manage support tickets, document resolutions, and escalate complex issues to Engineering teams.
 * Provide remote technical troubleshooting assistance to law enforcement customers.