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# Helpdesk Technician, Information Technology Services-26

- **Company:** Cameron
- **Location:** Lawton, OK, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Spyware, Apple Mac Systems, BitLocker Drive Encryption, Configuration Management, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, IP Addressing, Linux Support, Microsoft Office, System Center Configuration Manager, Networking Basics, Software Deployment, Peripherals, Malware, Computer Equipment, Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a371a5036efa4737

## About the Role

* Ability to lift objects up to 25 pounds including using the upper body to raise objects from a lower position to a higher position; ability to reach including extending the arm and hand; ability to stand for short or extended periods of time; ability to engage in repetitive motions including finger dexterity; ability to speak, hear and see. Ability to crouch, climb and walk stairs. Must be able to remain in a stationary position 50 percent of the time.

MINIMUM QUALIFICATIONS: Work experience with Microsoft Windows and core Microsoft Office applications is required, along with experience installing, configuring, testing, troubleshooting, and repairing computer hardware and software; removing viruses, malware, and spyware; and routinely delivering and setting up computer systems. Candidates must possess basic networking knowledge, including IP addressing, DHCP, DNS, and network hardware, and experience using help desk management software to track work orders and support tickets. Effective communication, interpersonal, and customer service skills are essential, including the ability to assist users with varying levels of technical knowledge. Candidates must be able to manage multiple tasks, respond promptly to user requests, document troubleshooting procedures and workplace protocols, and work collaboratively within a team. An understanding of the academic environment, a commitment to continuous learning and service, and the ability to
maintain professionalism and confidentiality are required.

PREFERRED QUALIFICATIONS: Bachelor's degree in information technology, computer science, or a related field. Extensive experience supporting computer hardware and software in a networked environment, preferably in higher education. Experience with enterprise endpoint deployment and management tools, such as Microsoft Configuration Manager (SCCM), including operating system imaging, application deployment, software updates, and equipment inventory. Familiarity with Active Directory, Group Policy, BitLocker, endpoint security, and macOS or Linux support. Experience supporting classroom technology, audiovisual equipment, and computer labs. Ability to research and document troubleshooting solutions, assist team members with complex issues, and evaluate new technology. Experience training users with varying technical abilities and mentoring student technicians or interns. Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications, are beneficial.

## Description

RESPONSIBILITIES: The primary mission of the Information Technology Services Help Desk is to support campus users with hardware, software and network difficulties. The Help Desk Technician works as a team member in the ITS department, but primarily with the ITS Help Desk, which consists of a Help Desk Coordinator, Help Desk Technicians, and student technicians. The Help Desk Technician works with all ITS staff to diagnose and solve any problems as needed. This may include both network and regular PC support problems. The Help Desk is responsible for maintaining proper functionality of all the computer labs across campus. Each person performs their own data entry into a work order tracking system.

Job Duties as Help Desk Technician include but are not limited to:

 * Prioritizes work orders for all technicians.

 * Work with ITS members to diagnose problems for all computing equipment on campus.

 * Work with ITS members to repair computing equipment on campus.

 * Work with ITS members to maintain all computing equipment on campus.

 * Work with ITS members to upgrade all computing equipment on campus.

 * Work with ITS members to maintain, upgrade and repair computing equipment in all computer labs across campus.

 * Ensure proper functionality of workstations, software and peripherals in computer labs across campus.