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# IT Technician

- **Company:** Robert Half
- **Location:** Watchung, NJ, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Windows Remote Assistance, Software Engineering
- **Published:** October 30, 2026
- **Apply:** https://dejobs.org/x/x/8137266A56B74251A28DE4A39A017420/job/

## About the Role

* Assist with workstation setup, device replacement, and other hands-on support activities across the local environment. Requirements * At least 3 years of experience in desktop support, help desk, or a similar IT support role.

 * Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.

 * Familiarity with Active Directory for basic user and account support tasks.

 * Experience handling service desk tickets and maintaining accurate issue documentation.

 * Understanding of foundational troubleshooting methods for hardware, software, and user access issues.

 * Strong verbal and written communication skills with the ability to support users in a detail-oriented manner.

 * Ability to provide hands-on technical assistance and manage multiple support requests effectively. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments.

Responsibilities:

 * Provide front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.

 * Troubleshoot Windows-based operating system problems and resolve common software and connectivity concerns in a timely manner.

 * Manage incoming service requests through the ticketing system, document work performed, and keep support records up to date.

 * Support user account tasks within Active Directory, including routine access-related requests and basic administration.

 * Deliver in-person and remote assistance while maintaining clear, thorough communication with employees at all levels.

 * Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.