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# Desktop Support Technician

- **Company:** NTT DATA, Inc.
- **Location:** Albany, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $68,890.0 - $77,646.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Unix, Desktop Computing, Linux
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-albany-ny--e48485ab-eb8b-4f9c-956c-cbbd50a74f39

## About the Role

Desktop Administration, Desktop Administration, Systems Administration/Management, Printers, Desktop PC, Identify Issues, Service Delivery, Process Improvement, Team Lead/Manager, Coaching, * Typically requires 3-5 years relevant experience.

 * Undergraduate degree or equivalent combination of education and work experience.
 * Proficient in Windows operating system environment.
 * Knowledge of Linux/Unix operating systems may be required.
 * Strong client service skills.
 * Ability to physically perform general office requirements.
 * Must be able to perform essential responsibilities with or without reasonable accommodations.
 * Some travel including overnight domestic or international trips may be required

## Description

* This is often a college graduate who is entering the workforce in their field of study.
 * They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
 * They handle detailed problems which require standard solutions.
 * They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
 * Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
 * Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
 * Provides technical feedback on technical process issues to improve overall service delivery.
 * May act as team lead at times and coach team members.