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# IT Support Specialist (USA Maryland) 100%

- **Company:** Indiana Furniture Industries, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Information Systems, Desktop Computing, Network Troubleshooting, Power BI, Data Streaming, Systems Integration, Guidewire PolicyCenter, Information Technology, Microsoft Business Central, Data Management
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-usa-maryland-m-f-d-100-annapolis-junction-md--52bb1d91-7ac4-4df1-97e4-fb8200cbff2f

## About the Role

Technical Support, Customer Support/Service, Sales, Warehousing, Desktop PC, Printers, Peripheral Hardware, Laptop PC, Identify Issues, Information Technology & Information Systems, * A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3-6 years of experience in IT support, help desk, or a comparable role

 * Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment
 * Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues
 * Ability to prioritize work tasks and handle multiple assignments with a sense of urgency
 * Strong written and verbal communication skills, including when communicating with non-IT users
 * Microsoft Dynamics 365 Business Central
 * Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices
 * Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus
 * Strong customer service orientation with a user-focused mindset
 * Ability to work independently on-site while collaborating with international teams
 * Excellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus

## Description

* Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
 * Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
 * Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
 * Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
 * Support testing, implementation, training, and documentation for customizations, releases, and new features
 * Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
 * Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
 * Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
 * Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
 * Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page