> Markdown version of [/jobs/ext/4030298-sr-desktop-support](https://www.wearedevelopers.com/jobs/ext/4030298-sr-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr. Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Elwood, KS, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Software Documentation, Computer Networks, Desktop Computing, Human-Computer Interaction, Issue Tracking Systems, IP Addressing, Inventory Management Software, Network Troubleshooting, Networking Basics, Network Connections, System Testing, TCP/IP, Transmission Control Protocol (TCP), Technical Data Management Systems, Wireless Access Point, Network Switches, Office365, Peripherals, Information Technology, Laptops, Operational Systems, GXP, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ks/elwood/08eb7c93-e2f1-4809-a2c9-d162c853d3cb

## About the Role

Apple IPad
Communication
IP Addressing
Microsoft 365
Prioritization
Mobile Devices
System Imaging
Desktop Support
Microsoft Teams
Customer Service
Computer Science
Asset Management
Network Switches
Operating Systems
Technical Support
IT Infrastructure
Business Valuation
Smartphone Operation
Server Infrastructure
Information Technology
Full Stack Development
Network Troubleshooting
Business Transformation
Human Machine Interfaces
Computer System Validation
Service Request Management
End-User Training And Support
Programmable Logic Controllers
Technical Procedure Compliance
Troubleshooting (Problem Solving)
Transmission Control Protocol (TCP)
Corrective And Preventive Action (CAPA)

At least 7 years, * 7+ years of experience providing desktop support, end-user computing support, or technical support services.

 * Strong experience supporting:
 + Windows workstations and laptops
 + Microsoft 365/O365
 + Printers and peripheral devices
 + Mobile devices (iOS/iPads/iPhones)
 + Asset management processes
 + Incident management and ticketing systems (ServiceNow preferred)
 * Practical knowledge of networking concepts, including:
 + TCP/IP
 + Network switches
 + Wireless access points
 + Cabling and connectivity troubleshooting
 * Basic understanding of server infrastructure and related support activities.
 * Excellent troubleshooting, customer service, and communication skills.
 * Ability to work independently and prioritize tasks in a dynamic production environment., * Previous experience supporting users within a manufacturing environment.
 * Understanding of manufacturing technologies, including:
 + Human Machine Interfaces (HMI)
 + Programmable Logic Controllers (PLC)
 + Manufacturing data flows and connected systems
 * Familiarity with regulated environments and documentation processes, including:
 + Computer System Validation (CSV)
 + CAPA processes
 + GxP documentation standards
 * Experience collaborating across both Information Technology (IT) and Operational Technology (OT) teams.
 * Associates or Bachelors degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience., * Desktop Support / End User Support
 * Microsoft 365 (O365)
 * ServiceNow
 * Asset Management
 * Printer and Peripheral Support
 * iOS / Mobile Device Support
 * Network Troubleshooting
 * Manufacturing IT Support
 * Customer Service and Communication
 * Incident Management and Root Cause Analysis, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking an experienced Desktop Support Technician to provide hands-on technical support for end users in a manufacturing environment. This role will be responsible for supporting desktop systems, mobile devices, printers, Microsoft 365 technologies, and related infrastructure while ensuring timely resolution of incidents and service requests. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience supporting users in fast-paced production environments., * Provide Tier II/III desktop and end-user support for PCs, laptops, workstations, and peripheral devices.

 * Troubleshoot and resolve hardware, software, operating system, and application-related issues.
 * Support and administer Microsoft 365 (O365) applications and services.
 * Configure, deploy, and support mobile devices, including iPhones, iPads, and other endpoint technologies.
 * Install, maintain, and troubleshoot printers, scanners, and related peripherals.
 * Manage IT assets throughout their lifecycle, including inventory tracking, deployment, and retirement.
 * Handle incident and service request management through ServiceNow or similar ticketing platforms.
 * Provide desk-side, remote, and on-site technical support to end users.
 * Assist with workstation deployments, upgrades, system imaging, and refresh projects.
 * Perform basic network troubleshooting, including IP addressing, network connectivity, switches, wireless access points, and structured cabling.
 * Support server-related troubleshooting and escalate issues when necessary.
 * Document technical procedures, resolutions, and support activities in accordance with company standards.
 * Collaborate with IT infrastructure, security, and business teams to ensure efficient technology operations.