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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer Team Lead - **Company:** BHG Financial - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), .NET Framework, PHP (Programming Language), Adaptable Database Systems, Amazon Web Services, Confluence, JIRA, Microsoft Azure, C Sharp (Programming Language), Software as a Service, Computer Programming, System Configuration, Linux, Programming Tools, Github, Information Technology Operations, Python (Programming Language), Microsoft Office, Windows PowerShell, Scrum Methodology, Systems Development Life Cycle, RStudio, Salesforce.Com, SonarQube, SQL Stored Procedures, Data Streaming, Systems Integration, DocuWare, Apex Code, Scripting, Google Cloud, Enterprise Software Applications, Sql Optimization, Information Technology, Atlassian Tools, Salesforce Object Query Language (SOQL), Vmware - **Published:** October 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe32484f88877b6a ## About the Role * Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. * 6+ years of experience supporting and/or managing third-party enterprise server and cloud application platforms, such as Salesforce, Aha!, Jira Software, Jira Service Management, Confluence, Azure DevOps, and GitHub. * 3+ years of experience managing, developing, and leading professional Application Support team members. * 1+ years of experience interacting with senior leadership at the Director level or above. * 5+ years of experience working with modern development tools and technologies, including Microsoft .NET/C#, Azure Cloud, PHP, full-stack architecture, AWS, or Google Cloud. * 5+ years of experience working with SDLC methodologies, including Waterfall, Scrum, and Kanban, along with standard Agile tools. * 4+ years of advanced SQL and/or SOQL experience, including complex joins, stored procedures, and other advanced database concepts. * 2+ years of experience with programming or scripting languages such as Java, Python, PowerShell, JavaScript, JQL, AQL, Apex, or similar technologies. * 4+ years of experience creating technical documentation or standard operating procedures related to IT operations and support. * Experience leading complex, cross-functional projects and working with third-party vendor support. * Strong customer service, troubleshooting, problem-solving, and written and verbal communication skills, with the ability to effectively partner across technical and non-technical teams. * Familiarity with collaboration and enterprise tools such as Microsoft Teams, Microsoft Office, Jira Software, Jira Service Management, and Confluence. * Ability to work flexible hours when needed, including occasional early mornings, evenings, and weekends, and participate in an on-call rotation. * Travel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration. * Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future. Nice to Have * ITIL/change management knowledge or certification. * Linux knowledge. * Salesforce administrator and/or developer experience. * Familiarity with SonarQube, Posit/RStudio, DocuWare, and VMware., If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today! BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. ## Description You are a motivated Application Support professional who is passionate about building high-performing support teams and delivering a positive customer experience. You excel at leading teams, troubleshooting complex issues, and managing escalations, and have experience overseeing day-to-day support operations while ensuring incidents are communicated and resolved effectively. You are a proactive, collaborative, and solutions-driven leader, and thrive in a fast-paced environment where you can balance team workloads, identify emerging issues, and partner with Engineering and Product leaders to drive timely resolutions., * Lead the day-to-day operations of the Application Support team, providing technical guidance, mentorship, and support while helping team members grow their skills and knowledge. * Maintain, support, and improve internal and third-party enterprise applications while ensuring reliable integrations and data flow between systems. * Monitor application support queues, ticket volume, and trends to identify emerging issues, balance workloads, and maintain strong team performance. * Troubleshoot and resolve complex technical issues and system errors, serving as an escalation point for difficult or sensitive application issues. * Partner with Engineering, Product, and other cross-functional teams to communicate incidents, workarounds, resolutions, and timelines while driving a positive customer experience. * Serve as a subject matter expert for enterprise applications, including Jira Software, Jira Service Management, Confluence, and other business-critical platforms. * Develop and maintain technical documentation, standard operating procedures, system configurations, and support processes, while identifying opportunities to train team members and stakeholders. * Drive IT support best practices, including incident escalation, change control compliance, application availability, capacity planning, and continuous process improvement. * Lead and support cross-functional projects, coordinating resources, timelines, deliverables, risks, and project status to ensure key milestones are met. * Collaborate with third-party vendors and internal stakeholders to troubleshoot issues, evaluate tools, implement improvements, and support upgrades and integrations. * Other duties as assigned.