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# IT Service Desk Technician, Kernersville, NC

- **Company:** N&S LOCATING SERVICES LLC
- **Location:** Kernersville, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Multi-Factor Authentication, Microsoft Office, Connectivity Problems, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=75a316bb119ca490

## About the Role

* High school diploma or equivalent required. An associate's degree or coursework in IT is preferred.
 * [1 to 2] years of help desk or technical support experience preferred.
 * Working knowledge of Windows, Microsoft 365, and iOS and Android mobile devices.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to work independently and manage multiple priorities.

Requirements

 * Valid driver's license and an acceptable driving record.
 * Able to travel overnight as required.
 * Able to lift and carry equipment up to 50 lbs.

Skills and Experience:

 * Excellent and accurate data entry and typing skills.
 * Excellent verbal and written communication skills.
 * Proficient in Microsoft Office Suite or related software.
 * Good organizational skills and attention to detail.
 * Ability to keep information confidential.
 * Ability to work independently and perform work in a timely manner.

Requirements:

 * High school diploma or equivalent required.
 * Some data entry experience preferred.

Work Environment:

 * Prolonged periods sitting at a desk and working on a computer.
 * Must be able to lift up to 25 pounds at times.

## Description

The Help Desk Technician is employees' first point of contact for technical support. This role sets up and maintains computers, mobile phones, and user accounts, resolves day-to-day technical issues, and helps keep company systems secure. The technician will also play a key role in launching new field and office contracts in Virginia and North Carolina., * Receives, prioritizes, and documents support tickets and assignments from the IT Manager.

 * Responds to employee technical questions and issues by phone, email, and in person, escalating to senior staff when needed.
 * Sets up, images, and deploys laptops, desktops, mobile phones, and peripherals for new and existing employees.
 * Creates and maintains user accounts and access, including Microsoft 365, in line with company security policies.
 * Resets passwords and supports multi-factor authentication.
 * Installs and maintains antivirus, endpoint protection, and software updates.
 * Troubleshoots hardware, software, printer, and network connectivity issues.
 * Monitors systems and network activity for security risks and reports concerns.
 * Keeps an accurate inventory of IT equipment and assets.
 * Maintains confidentiality of sensitive company and customer information.
 * Performs other related duties as assigned.

Startup and Travel Responsibilities

 * Travels extensively during the first 3 months for training and onboarding in Virginia, with travel decreasing after January 2027.
 * Transports and delivers computers, phones, and company equipment between offices in Virginia and North Carolina.
 * Supports the startup of new contracts, including equipment setup and onboarding for field technicians and office teams.