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# IT Support Specialist (Level 2)

- **Company:** Irvine Technology Corporation
- **Location:** Houston, TX, United States
- **Salary:** $62,400.0 - $76,960.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Collaborative Software, Desktop Computing, Microsoft Software, Network Connections, ServiceNow IT Service Management, Microsoft InTune, Laptops, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://www.dice.com/job-detail/f3287d31-29cc-4bbb-bf87-d0917f641dd3

## About the Role

* Experience providing Level 1 and Level 2 IT support in a corporate or enterprise environment.
 * Familiarity with Microsoft technologies such as Microsoft 365, Active Directory, Azure, Intune, and collaboration tools.
 * Experience supporting desktops, laptops, mobile devices, and general network connectivity.
 * Working knowledge of IT ticketing systems, troubleshooting processes, and technical documentation.
 * Strong communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.

## Description

We are seeking an IT Support Specialist (Level 2) to provide hands-on technical support in a corporate environment. This position involves assisting employees with day-to-day technology needs, troubleshooting technical issues, and supporting the overall IT environment. The ideal candidate is customer-focused, adaptable, and comfortable providing both onsite and remote support., * Provide onsite technical assistance to employees, along with remote support for users across multiple locations.

 * Troubleshoot and resolve hardware, software, application, connectivity, and general end-user technology issues.
 * Support user accounts, devices, access permissions, and common business applications.
 * Manage and document support requests, escalate complex issues when appropriate, and assist with routine IT administration.
 * Partner with internal teams to maintain reliable technology services and deliver a positive end-user experience.