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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Torrance, CA, United States
- **Contract:** Contract
- **Skills:** Active Directory, Software Applications, Software Engineering, Software Troubleshooting
- **Published:** October 30, 2026
- **Apply:** https://www.dice.com/job-detail/f46526e3-62bd-4cd5-8342-e912b6943ed3

## About the Role

Hands-on experience providing help desk or desktop support in a detail-oriented environment.
Working knowledge of Active Directory for basic user and access administration tasks.
Proficiency supporting Microsoft Windows and Microsoft Windows 10 environments.
Solid foundation in basic troubleshooting for hardware, software, and user-reported technical issues.
Experience handling service desk tickets with strong attention to responsiveness and follow-through.
Clear communication skills with the ability to assist users in a detail-oriented and customer-focused manner.
Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

## Description

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests., Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users.
Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary.
Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly.
Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance.
Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity.
Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards.
Assist with workstation setup, device replacements, and routine technical support activities across the local office environment.
Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.