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# Journeyman Computer User Support Specialist

- **Company:** TQI Solutions
- **Location:** Bremerton, WA, United States
- **Experience:** Experienced
- **Salary:** $68,000.0 - $72,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, CompTIA Security+, Operational Data Store, Service Pack, Software Deployment, Software Project Management, Software Systems, Software Licensing, ServiceNow IT Service Management, Connectivity Problems, Software Troubleshooting, Information Technology, User Accounts
- **Published:** October 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9277963/journeyman-computer-user-support-specialist

## About the Role

* CompTIA Security+ certification.
 * 2 years of customer support experience.
 * 2 years of general IT experience.
 * Familiarity with Windows 10 operating systems.
 * Ability to troubleshoot software, hardware, and network-related issues.
 * Strong problem-solving skills and the ability to work in a team-oriented environment.
 * Ability to manage multiple priorities while maintaining attention to detail.

Security Requirements

 * U.S. citizenship is required due to federal contract requirements.
 * The incumbent will be subject to a background investigation.
 * Ability to obtain and maintain a U.S. government security clearance.

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

## Description

We are currently seeking a Journeyman Computer User Support Specialist to support our client located in Bremerton, Washington. This role provides hands-on IT support, software management, and systems troubleshooting while working closely with customers, technical teams, and leadership to ensure reliable system operations and mission success., * Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.

 * Install, manage, and maintain software licenses across network environments.
 * Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
 * Download, apply, and manage software patches and updates.
 * Develop desk guides and documentation for new processes and procedures.
 * Collaborate with team members to resolve technical support tickets and system issues.
 * Assemble and configure computer systems for customer use.
 * Configure user accounts and install required software and hardware.
 * Coordinate with vendors to support hardware and software installations.
 * Manage equipment inventories and track IT assets.
 * Deploy and verify functionality of PIT systems.
 * Support day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software.
 * Apply specific functional knowledge, including working and general industry knowledge.
 * Develop or contribute to solutions to a variety of problems of moderate scope and complexity.
 * Work independently with some guidance and review or guide activities of more junior employees.
 * Operate within Windows operating system environments.
 * Collaborate with customers to develop and implement effective technical solutions.
 * Maintain clear communication with Branch Managers, Team Leads, and customers to set expectations and resolve issues.
 * Provide support across branch activities as required.
 * Experience with industrial machine software.
 * Experience with ServiceNow ticketing system.