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# Information Technology Support Technician

- **Company:** Advanced
- **Location:** East Hanover, NJ, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Microsoft Online Services, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Routing, Azure Active Directory, Remote Service Software, Server Administration, Microsoft SharePoint, TCP/IP, Virtualization Technology, Network Routers, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Vmware
- **Published:** October 30, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-9465CEA1C38A604B06/

## About the Role

* Requirements:Technical Skills:3+ years of hands-on IT support experience (Level 2 or higher).
 * Strong proficiency with Microsoft 365 administration.
 * Experience with Windows Server (2016/2019/2022) administration.
 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
 * Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
 * Experience with ticketing systems and remote support tools.
 * Soft Skills:Strong problem-solving and troubleshooting ability.
 * Excellent communication and customer service skills.
 * Ability to work independently and as part of a team.
 * Organized with strong attention to detail.
 * Preferred Qualifications:Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

## Description

* Position Summary:We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.Key Responsibilities:Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
 * Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
 * Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
 * Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
 * Maintain documentation of systems, processes, and procedures.
 * Work with external vendors or escalate issues when needed.
 * Assist in IT project implementation and rollouts.
 * Ensure compliance with security policies and industry best practices.