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# IT Service Technician - Sr. (5798) (TS/SCI) (San Antonio, TX)

- **Company:** SMX, LLC
- **Location:** San Antonio, TX, United States
- **Experience:** Expert
- **Salary:** $140,000.0 - $165,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, Cyber Security, Information Systems, Computer Maintenance, Computer-Generated Imagery, Microsoft Office, Automated Information System (AIS), Information Technology
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-service-technician-sr-5798-ts-sci-san-antonio-tx-san-antonio-tx--6f1c7bf0-28f2-4d3e-8a59-7b6860a765a1

## About the Role

Sensitive Compartmented Information (SCI), Information Technology & Information Systems, Top Secret Clearance, Maintenance Services, Technical Support, Maintenance Services, Computer Maintenance, Information Technology & Information Systems, United States Army, Technical Support, * Clearance Requirement: Top Secret/SCI and willingness to take a CI Poly.

 * Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years' experience in the I.T. Support (Customer Service) field.
 * DoD 8140 requirements: Security+ ce.
 * Must possess a valid U.S. Passport.
 * Must possess a valid U.S. Driver's License.
 * This position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work.

Desired Qualifications

 * A+ce, NET+ce, CCNA, Microsoft Certifications

## Description

* Perform all hardware maintenance duties and operate automated diagnostics systems.
 * Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
 * Track and execute warranties for asset maintenance.
 * Perform equipment installation and relocation.
 * Assist/conduct equipment sanitization for turn-in to DRMO.
 * Identify required spare parts and maintain inventory of spares.
 * Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
 * Perform hardware installations and basic network administration.
 * Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
 * Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
 * Attend internal training sessions and meetings.
 * Create/update diagrams for IA, CM, and Government documentation requirements.
 * Maintain change control and associated documentation.
 * Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
 * Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
 * Assess mission requirements for necessary equipment and ensure network functionality.
 * Troubleshoot and maintain network and computer interfaces.
 * Support customer service requests and IT Service delivery within the IT Environment and for mission applications.
 * Coordinate, resolve, and close service requests.
 * Provide weekly customer service updates back to ACI Command HQ.
 * Research, maintain, and apply expertise in emerging technologies and industry developments, trends, and best principles of IT customer support.
 * Up to 15% domestic and international travel is required for this position.