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# Desktop Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** White Plains, NY, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Subnetting, Traceroute, Local Area Networks, Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Networking Basics, Ping (Networking Utility), Server Virtualization, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Windows Desktop, Network Switches, Network Routing, Network Routers, Peripherals, Virtual Computing, Storage Technologies, Network Support, Hardware Infrastructure, User Administration, Vmware
- **Published:** October 30, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/white-plains/43c7b80d-e527-497e-a914-95dcfc388a07

## About the Role

The ideal candidate has 13 years of IT support experience, strong Windows and Active Directory fundamentals, and a working knowledge of basic networking concepts. This is a highly customer-facing position, so strong communication skills, professionalism, and the ability to work independently are essential., * 13 years of experience in Desktop Support, IT Support, Help Desk, Network Support, or a similar technical role.

 * Hands-on experience with Active Directory, including user administration and password resets.
 * Strong Windows desktop troubleshooting skills.
 * Working knowledge of fundamental networking concepts, including:
 + Basic LAN/WAN troubleshooting
 * Experience troubleshooting network connectivity using tools such as ping, ipconfig, and traceroute.
 * Experience supporting mobile devices such as Chromebooks and iPads.
 * Strong hardware, software, and workstation troubleshooting skills.
 * Excellent communication, customer service, and interpersonal skills.
 * Ability to interact professionally with users at different levels of technical knowledge.
 * Ability to work independently and take ownership of technical issues., * Experience troubleshooting Smart Boards, projectors, classroom AV, and other instructional technology.
 * Familiarity with Crestron AV systems.
 * Experience supporting Microsoft Teams and Zoom.
 * Familiarity with virtualization technologies such as VMware.
 * Exposure to server hardware, virtual server environments, or storage technologies.
 * Experience supporting network printers and other peripherals., We are looking for someone who combines strong technical troubleshooting skills with a customer-service mindset. This person should be comfortable walking into an issue, communicating directly with the end user, troubleshooting independently, and escalating appropriately when necessary., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Ipconfig
Operations
Apple IPad
Subnetwork
User Profile
Communication
Professionalism
Desktop Support
Microsoft Teams
Network Routing
Network Support
Windows Desktop
Customer Service
Active Directory
Network Switches
Network Printers
Technical Support
Help Desk Support
Virtual Computing
Business Valuation
Wide Area Networks
Local Area Networks
Software Installation
Full Stack Development
Collaborative Software
Crestron (A/V Systems)
Network Troubleshooting
Business Transformation
Troubleshooting (Problem Solving)
Virtual Local Area Network (VLAN)
Dynamic Host Configuration Protocol (DHCP), We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This position will support end users, including faculty, staff, and clients, while troubleshooting desktop, network, mobile device, and technology issues., * Provide hands-on desktop support and troubleshooting for Windows-based computers and other end-user technology.

 * Support Active Directory, including adding/removing users, password resets, user profiles, and basic account troubleshooting.
 * Troubleshoot basic network connectivity issues involving TCP/IP, DHCP, DNS, VLANs, subnets, gateways, and LDAP.
 * Utilize common network troubleshooting commands and tools, including ping, ipconfig, and traceroute.
 * Assist with connectivity and troubleshooting involving switches, routers, printers, and other network-connected devices.
 * Support mobile and classroom technologies including Chromebooks, iPads, Smart Boards, projectors, and related AV equipment.
 * Provide support for collaboration platforms including Microsoft Teams and Zoom.
 * Assist with workstation setup, software installation, configuration, upgrades, and general hardware troubleshooting.
 * Troubleshoot AV and classroom technology, including familiarity with Crestron systems or similar technology.
 * Work directly with end users and technical stakeholders to diagnose issues and provide timely, professional support.
 * Work independently while collaborating with other members of the technical support team.