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# IT Technician

- **Company:** EXPERT RECRUITING SOLUTIONS, LLC
- **Location:** Cameron, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Products, Apple Mac Systems, Software Engineering
- **Published:** October 30, 2026
- **Apply:** https://www.juju.com/job/16_7b999b55

## About the Role

* 2 years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)
 * Certification in Apple products and devices preferred
 * Must be willing to work 7 days on / 7 days off shift work (3:00am - 3:00pm or 3:00pm - 3:00am shift)
 * Strong problem-solving skills
 * Excellent verbal and written communication skills
 * Success in team environments, demonstrating shared responsibility and accountability with other team members
 * Comprehensive understanding of operating systems, including macOS and Windows

## Description

* Provide insightful advice and hands-on technical support to employees
 * Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
 * Triage requests accordingly to our 3rd party IT provider
 * Teach and train employees on new applications or hardware as requested
 * Provide support for on-boarding and off-boarding new and departing employees