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# Printer Support Technician

- **Company:** A+ Consulting
- **Location:** Cleveland, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, System Configuration, Document Management Systems, IP Addressing
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/printer-support-technician-cleveland-oh--3c643c50-033b-4652-abc0-bac0169ce061

## About the Role

Printers, Document Management, Printers, Copying Machines, Office Equipment, Maintenance Services, Willing to Travel, Customer Relationship Management (CRM), Apple Macs, Equipment Maintenance/Repair, * Lift and move up to 50 pounds

 * Basic Equipment problem solving and diagnosis per training provided
 * Customer problem resolution including escalation as required
 * 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

## Description

Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.
This position will involve some travel to multiple sites in the Richmond, VA area to support additional devices.
ESSENTIAL FUNCTIONS:

 * Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
 * Provide on-going end user training on equipment
 * Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
 * Provide IP address support
 * Perform basic equipment problem diagnosis
 * Point of contact for equipment removal and delivery for onsite support
 * Contact service as required (Xerox and 3rd party)
 * Utilize Xerox web-based applications as required to include Service Call Handling
 * Accurate call reporting on Equipment in Xerox designated systems
 * Download and install printer drivers on end-user equipment
 * Perform printer mapping to PC as required
 * Escalate printer network issues to appropriate resource
 * Physical as well as remote device management and control
 * Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
 * Monitor/apply current software updates/patches
 * On site contact for remote solve resolutions requiring technical expertise
 * Perform remote device monitoring and remote solve (Xerox Device Management)