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# Technical Services Engineer

- **Company:** Charter Manufacturing
- **Location:** Cleveland, OH, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Material Design
- **Published:** October 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-services-engineer-cleveland-oh--6e621260-62d8-4d1f-8a90-2aed8f17ef74

## About the Role

Manufacturing, Technical Sales, Sales/Support Engineering (SE), Product Development, Sales, Cross-Functional, Technical Support, Marketing Plan, Problem Solving Skills, Operations Planning, * Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description., * Bachelor's Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience

 * Five plus years' in process engineering or manufacturing in the production or use of Charter products or steel-making
 * Two plus years' experience involving customer interactions.
 * Strong understanding of the specialty metals or steelmaking process.
 * Effective written and oral communication skills.
 * Technical ability to understand, recommend, and raise concerns with customer specifications.
 * Technical ability to understand customer processes and associated technical needs
 * Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.
 * Experience in coaching and influencing others to achieve results.
 * Proven ability to explain technical issues and influence product specifications with external and internal customers.
 * Proficiency in the basic features of Microsoft Office software programs.
 * Ability to travel up to 40%.

Nice to Haves:

 * Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.
 * Experience in a related market as a customer or a supplier of steel products.
 * Experience in strategic planning.
 * Experience managing within a highly documented manufacturing quality system.
 * Supervisory or managerial experience in a technical discipline.
 * Experience with QS9000, ISO9000, and/or TS16949 quality systems.

## Description

Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries., * Learn the specification review, MDS review, material claim processes and be able take on the process as needed.

 * Manage customer claims and respond to field issues/concerns.
 * Understand internal technical resources and leverage them in support of customer expectations.
 * Report significant customer technical issues to all levels of the business.
 * Lead and/or support New Product Development within Charter as well as partnering with the customer.
 * Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.
 * Act as a technical resource for the Sales function (both Inside and Outside Sales).
 * Interpret customer specifications to recommend the appropriate Charter product for a given application.
 * Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.
 * Recommend improvements to the customer's process or business's manufacturing process to support the product offering to the end customer.
 * Attend and participate in industry/association events in support of Charter's products.
 * Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.
 * Develop strong technical relationships with customers to work through issues.
 * Influence and suggest improvements for customer's processes.
 * Follow Environmental, Quality, and Safety Management System procedures and requirements.