> Markdown version of [/jobs/ext/403374-1st-2nd-level-supporter-grossraum-monchengladbach](https://www.wearedevelopers.com/jobs/ext/403374-1st-2nd-level-supporter-grossraum-monchengladbach). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st & 2nd Level Supporter - Großraum Mönchengladbach

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Mönchengladbach, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Maintenance, Remote Infrastructure Management, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=172191

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT Bereich und/oder Hochschulstudium der Informatik Erste Berufserfahrung im 1st & 2nd Level Support Sichere Deutsch- und Englischkenntnisse in Wort und Schrift Gute Kenntnisse im Umgang mit Windows-Systemen Kundenorientierte und zuverlässige Arbeitsweise sowie eine schnelle Auffassungsgabe

## Description

Eigenverantwortliche Bearbeitung eingehender Tickets im IT-Ticketsystem sowie Übernahme des Supports per Telefon, Fernwartung oder vor Ort Identifizierung und Behebung von Störmeldungen sowie deren Dokumentation Eigenständige Systembetreuung und Systemverwaltung im Client-Betrieb Unterstützung bei IT-Projekten wie beispielsweise Rollouts und Releasewechseln Implementierung und Planung von Sicherheitslösungen im Kundenauftrag


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