> Markdown version of [/jobs/ext/4033963-manager-product-management-us-card-customer-servicing-platforms](https://www.wearedevelopers.com/jobs/ext/4033963-manager-product-management-us-card-customer-servicing-platforms). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Product Management - US Card Customer Servicing Platforms - **Company:** Capital One Financial Corporation - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $149,800.0 - $171,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Interactive Voice Response, Information Systems, Computer Engineering, Operational Databases, Software Engineering, Information Technology - **Published:** October 30, 2026 - **Apply:** https://www.jofdav.com/jobs/60336292-manager-product-management-us-card-customer-servicing-platforms ## About the Role * Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: + A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR * Bachelor's degree in any field and at least 3 years of Product Management experience Preferred Qualifications: * Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer) ## Description * Customer Assist platform - the engine that powers intelligent interactions for our customers. You will define the future of how our customers interact with AI to solve their servicing needs at scale, in a well managed way. You will collaborate closely with the Live Agent Chat and Eno teams to align for integrated roadmaps, bridging between near and medium term chat experiences and the destination agentic self-service future. You will bring a strong data driven mindset, and test and learn approach. Success will require navigating through ambiguity to discern and lead a cross functional team through complex dependencies. * Card IVR (Interactive Voice Response) team owns the "front door" to our brand-the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent-based routing and seamless natural l anguage processing, we are looking for a visionary Product Manager to transform how 1-800-CAPITAL feels for every caller. * Correspondence Platform - Partner with Data Analysts, Correspondence Product teams and Platform tenants to understand the evolving needs of our production data for consumers and develops strategies to connect the data product, where appropriate across the capital one eco-system. Own the outcomes related to helping drive improvements in the production system at UPC including the reconciliation process, self healing controls and well managed improvements for for the in house production of cards at Capital One. Capital One Product Framework In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: * Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions * Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence * Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value * Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks * Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.