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# Technical Support Specialist

- **Company:** Global Business Travel Group, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $70,700.0 - $131,300.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Active Directory, Apple Mac Systems, Issue Tracking Systems, Office Suite, Information Technology, Hardware Debugging
- **Published:** October 30, 2026
- **Apply:** https://dejobs.org/x/x/B0BA4BEB8262498C9123B45CEC2254CB/job/

## About the Role

* Must be US Citizen and successfully complete background check.
 * Hybrid role requiring occasional onsite work in the Arlington, VA office and other offices in the region.
 * Part of on call rotation.
 * Working hours M-F 2 -11 AM Eastern
 * 5+ years of experience in an enterprise desktop support environment, with software and hardware technical issues
 * AA degree in computer science, or technical school is preferred
 * Experience with Windows and Mac operating systems, Office Suites, and Active Directory
 * Professional writing and documentation skills
 * Excellent verbal and written communication
 * Passionate about the details
 * Driven and able to follow written processes and procedures

## Description

* Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business
 * Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
 * Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution
 * Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
 * Identify methods to improve customer support by evaluating current processes, procedures, and technology
 * Coordinate support and repair activities with select third party vendors., * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
 * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 * Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 * We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 * And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.