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# Desktop Technician

- **Company:** Blue Cross and Blue shield of Massachusetts, Inc.
- **Location:** Hingham, MA, United States
- **Experience:** Expert
- **Salary:** $80,280.0 - $98,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Software Applications, Microsoft App-V, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Software Deployment, Office365, Microsoft InTune, Computer Equipment, Servicenow
- **Published:** October 30, 2026
- **Apply:** https://diversityjobs.com/career/18788767/Desktop-Technician-Massachusetts-Hingham

## About the Role

Update and maintain computer inventory and surplus equipment. Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications. Assist in technical upgrading and maintaining of entire desktop systems. End User Support for mobile mail solution. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

We're Looking for

 * Working knowledge\support of Windows 11 Operating Systems.

 * Experience supporting\troubleshooting current version of Microsoft Office (M365/O365).
 * Strong PC imaging\refresh\IMAC experience. (MECM)
 * Support of Network and Personal Print environment.
 * Solid understanding of Active Directory including Organizational Units and containers.
 * Software install\troubleshooting skills.
 * Laptop and Desktop Hardware support (Dell).
 * Troubleshooting Network connectivity issues.
 * Effective multi-tasker with excellent time management and customer service skills.
 * Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support.
 * Experience working with hardware warranty vendors (Dell)
 * Excellent communication skills
 * Microsoft certifications preferred

What You Bring

 * 5+ years' experience in Desktop Support.
 * BA or BS degree in technology, related field or requisite experience.
 * Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems., High school degree or equivalent required unless otherwise noted above