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# IT-Helpdesk Supporter - Düsseldorf

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Systems Integration, Operational Systems, Windows Client
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=298781

## About the Role

Erfolgreich abgeschlossene Berufsausbildung zum Fachinformatiker (m/w/d) für Systemintegration oder vergleichbare Qualifikationen Erste Berufserfahrung im Bereich Helpdesk Support oder im technischen Serviceumfeld

## Description

Übernahme der Problemanalyse und Ticketbearbeitung Behebung von Störungen im Rahmen des technischen 1st- und 2nd-Level-Supports Direkter Ansprechpartner für alle Fragen rund um das Thema Hard- und Software Verantwortung für die Aufnahme, Kategorisierung und Bearbeitung von eingehenden Anfragen Dokumentation im Ticketsystem, inkl. Nutzerbetreuung am Arbeitsplatz


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