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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DSS & Networking Engineer - **Company:** H-Tech - **Location:** Dortmund, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IT Management, Information Technology Operations, Networking Hardware, Microsoft Software, Network Installation Services, Software Deployment, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, Wireless Networks, Network Routers, Computer Network Technologies, Computer Equipment, Laptops, Cisco, User Accounts - **Published:** June 20, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=ed6b15168fdaed1d ## About the Role Do you have experience in Windows?, Technical Skills * Strong Level 2 Desktop Support (DSS) experience. * Solid networking knowledge, including: * TCP/IP * DNS * DHCP * VLANs * Switching and Routing fundamentals * Wireless networking * Good systems administration knowledge. * Experience with Windows operating systems and enterprise IT environments. * Familiarity with Active Directory and Microsoft technologies. * Experience supporting hardware devices, laptops, desktops, printers, and network equipment. * Strong troubleshooting and problem-solving skills. Professional Skills * Excellent communication skills in English. * Ability to work independently and within a team environment. * Strong organizational and documentation skills. * Customer-focused approach with a proactive attitude. * Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications * Relevant IT certifications (CompTIA Network+, Microsoft, Cisco CCNA, or equivalent). * Previous experience in warehouse-based IT operations or asset management. * Experience providing remote support to field engineers or technicians. * Knowledge of ITIL processes and service management practices ## Description We are seeking two experienced DSS & Networking Level 2 Engineers to join our team in Dortmund. The successful candidates will be responsible for supporting warehouse operations, managing IT and networking-related activities, and providing remote technical assistance to field technicians. This role requires strong technical troubleshooting skills, networking expertise, and solid systems administration knowledge., Warehouse Operations * Perform hardware staging, configuration, testing, and quality assurance activities. * Receive, inspect, inventory, and prepare IT equipment for deployment. * Maintain accurate records of assets, stock levels, and equipment movement. * Troubleshoot and repair hardware and network devices where applicable. * Support logistics and warehouse-related technical operations. Technical Support * Provide Level 2 technical support for DSS (Digital Support Services/Desktop Support Services) environments. * Deliver remote support to field technicians and onsite engineers. * Diagnose and resolve hardware, software, operating system, and connectivity issues. * Escalate complex incidents to appropriate teams while ensuring proper documentation. * Monitor support queues and ensure timely incident resolution. Networking & Infrastructure * Troubleshoot LAN/WAN connectivity issues. * Configure and support switches, routers, wireless access points, and related network devices. * Perform network testing and validation activities. * Support network deployments, upgrades, and maintenance tasks. * Assist with cabling, patching, and infrastructure documentation. Systems Administration * Support Windows-based environments and end-user computing devices. * Manage user accounts, permissions, and access requests. * Assist with Active Directory administration and basic server-related tasks. * Perform software installations, updates, and system configurations. * Maintain technical documentation and operational procedures. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)