> Markdown version of [/jobs/ext/4034737-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4034737-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** THATGAMECOMPANY, INC. - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $55,500.0 - $87,000.0 - **Contract:** Permanent contract - **Skills:** Unity 3d, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Apple Xcode, App Store (IOS), Bash Shell, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Perforce, Windows PowerShell, Toolchain, Wi-Fi Technology, Data Processing, Okta, Microsoft InTune, Bug Reporting, Slack, Atlassian Tools, Casper Suite, Gsuite, Google Play - **Published:** October 30, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-los-angeles-ca--2a9f93d5-7ac8-4858-9b35-60f92ae2ba7a ## About the Role Technical Support, Technical Support, Technical Operations, Customer Support/Service, Technical/Engineering Design, Slack, Software as a Service (SaaS), Software Installation, Printers, Apple Xcode, * 1-3 years in IT support, service desk, or comparable hands-on technical support. * Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling. * Comfort administering SaaS platforms, not just using them - group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests. * A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems. * Basic network troubleshooting - Wi-Fi, DNS, DHCP, and general connectivity. * Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon. * Strong judgment about what to solve yourself and what to escalate, and the discipline to document either way. Tickets arrive without a priority signal, so triage is judgment rather than routing. * Genuine care for the people you support. This role is as much service as it is technical. Nice to have * Hands-on with Okta, Atlassian, Jamf or Intune, Google Workspace, Slack, Zoom, or 1Password - or close equivalents. * Experience in a game or digital content creation studio, supporting artists, designers, and engineers. * Perforce and Unity or Unreal experience; Xcode provisioning, console dev-kit, or platform-store administration. * Okta administration and light scripting for repetitive tasks (Okta Workflows, Apps Script, Bash, PowerShell, or Python). * Supporting teams across US and APAC time zones. * Familiarity with security hygiene practices and working alongside a security team. * AV and live event support experience. ## Description You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end - triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't. It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk. What you'll do * Own the front line - intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups. * Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup. * Support the development toolchain and hardware - Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks). * Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops - day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling. * Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines. * Support meeting rooms and studio AV - Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events. * Escalate to Technical Support Operations with clear reproduction steps, context, and everything you've already tried. * Keep asset records accurate with IT Asset Management, so hardware and licenses stay tracked. * Write and maintain self-service documentation so recurring questions stop becoming tickets, and flag patterns worth fixing upstream.