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# 1st Line Technical Support

- **Company:** Circle Cloud Communications Ltd
- **Location:** Southampton, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Desktop Computing, Issue Tracking Systems, IP Addressing, Internetworking, Wi-Fi Technology, Network Routers, Connectivity Problems, Information Technology
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc6b5bb9cb769f05

## About the Role

* 1 year of experience within telecommunications.
 * A genuine interest in technology or telecoms.
 * Clear, friendly communication skills over the phone and in writing.
 * Good problem-solving skills and a willingness to learn.
 * Organised, with good attention to detail.
 * Comfortable using computers and picking up new systems quickly.

Desirable Skills:

 * Basic understanding of networking (IP addresses, routers, Wi-Fi).
 * Experience using a ticketing system.

If you're motivated, enjoy helping people and want to build a career in technology, we'd love to hear from you. Join our team and help us provide cutting-edge technology and service to our customers!

## Description

As our first point of contact for customer support, you'll help clients with everyday issues across our telephony, VoIP and IT services. This is a great opportunity to start or grow your career in tech, with full training and clear progression into more technical roles., * Be the first point of contact for customer support requests by phone, email and ticket.

 * Log, prioritise and update tickets in our ticketing system, in line with our SLAs.
 * Resolve common issues such as handset setup, call forwarding, voicemail, user changes and basic connectivity problems.
 * Diagnose and troubleshoot broadband, call and voice issues.
 * Carry out network checks (e.g. checking internet connectivity, network loops, router configuration, confirming device registration).
 * Escalate more complex issues to second-line support with clear, accurate notes.
 * Keep customers updated on progress so they always know where things stand.
 * Follow and help improve our internal knowledge base and support guides.