> Markdown version of [/jobs/ext/403765-1st-level-supporter-m-w-koln](https://www.wearedevelopers.com/jobs/ext/403765-1st-level-supporter-m-w-koln). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st-Level-Supporter (m/w) - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=49261

## About the Role

Eine abgeschlossene Berufsausbildung im IT- Bereich Erste Berufserfahrung im Userhelpdesk Kenntnisse mit aktuellen Windows Clientbetriebssystemen Englischkenntnisse sind wünschenswert Schnelle Auffassungsgabe und lösungsorientierte Arbeitsweise Hohe Kundenorientierung und gute Kommunikationsfähigkeiten

## Description

Telefonische Betreuung und Beratung der User Technische Analyse und Behebung von Störungen im Bereich Server und Clients Annahme und Koordination von Störungen im 1st Level Support Mitwirkung bei der Optimierung bestehender Prozesse


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