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# Support Admin Manager

- **Company:** Simple Recruitment SW Ltd
- **Location:** Shepton Mallet, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Spreadsheets, Databases, Data Logging, Microsoft Business Central
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a2c174dfbd2e2e4

## About the Role

We're looking for an organised, proactive and dependable Support Admin Manager with excellent attention to detail and a strong ability to manage competing priorities.

You'll ideally have:

 * Previous experience in sales support, contracts or office administration
 * Experience managing or leading a small team
 * Excellent organisational and record-keeping skills
 * Strong Excel skills and confidence working with databases and ERP/CRM systems
 * Excellent written and verbal communication skills
 * The confidence to follow up with customers and colleagues professionally and persistently
 * A structured approach and the ability to work within procedures and quality systems
 * Experience within a regulated or technical environment would be advantageous.
 * Knowledge of Quoteworks, Microsoft Business Central or Sage would also be beneficial, although this is not essential., If you're an experienced Team Leader/ Customer Service Manager looking for a varied role where you can lead a team, build strong relationships and make a real difference, we'd love to hear from you!

## Description

Simple Recruitment is working on behalf of our client, based in the beautiful Somerset countryside, to recruit a Support Administration Manager to join their small, friendly and professional team. This is a key role within the business, offering the opportunity to take ownership of a varied support function and make a real contribution to the smooth running of the organisation., As Support Administration Manager, you'll be responsible for keeping the Support & Service processes running efficiently, whilst managing a small support team. This is a varied role that combines team leadership, customer administration, contracts and commercial support.

Your responsibilities will include:

 * Managing and supporting a small administration team
 * Preparing, issuing and following up customer quotations
 * Applying pricing and discount rules
 * Raising and tracking purchase orders, invoices and shipments
 * Administering maintenance, warranty and multi-year service contracts, including renewals and deferred income
 * Managing equipment loans and demonstration samples, tracking movements and arranging returns
 * Logging and tracking product non-conformities, liaising with customers and suppliers to achieve successful outcomes
 * Maintaining accurate customer, contract and loan records across ERP systems, databases and spreadsheets
 * Producing regular reports, including expiring warranties and contracts, items on loan, service visits and warehouse transfers
 * Carrying out stock checks across maintenance, sample and loan stock
 * Maintaining price lists and quotation templates, including exchange rate updates
 * Acting as the liaison between internal IT users and the external IT contractor