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# IT Support Engineer (Education)

- **Company:** Aux IT Solutions
- **Location:** Poole, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Windows Servers, Networking Basics, Wi-Fi Technology, Microsoft InTune, Information Technology, Windows Client
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd85e2e96a101673

## About the Role

* Proven experience in hands-on IT support, ideally field-based or across multiple client sites
 * Confident working independently at a client site and holding the client relationship day-to-day
 * Someone who genuinely enjoys helping people and takes pride in making their working day easier
 * Experience with Active Directory, Microsoft 365, and Windows 10/11
 * Intune, Group Policy, and Windows Server experience desirable
 * Able to diagnose and resolve hardware, software, and network issues without relying on escalation for routine problems
 * Networking fundamentals: DHCP, DNS, Wi-Fi troubleshooting
 * Excellent communication with non-technical staff and the ability to manage expectations
 * Full UK driving licence

Desirable

 * Experience in schools or education environments
 * Familiarity with Ubiquiti UniFi
 * Experience with print management, VoIP, or enterprise wireless platforms

This role requires an enhanced DBS check.

Full-time. Mileage reimbursed., * IT Support: 3 years (preferred)

Licence/Certification:

 * Driving Licence (preferred)

## Description

You'll work across our school client sites, providing on-site support to staff and students. You'll be the face of our service: the person teachers and office staff come to when they need help, and the engineer they trust to get things working. Some days are device rollouts and infrastructure upgrades. Others are diagnosing issues that remote teams could not resolve.

You'll manage your workload, build genuine relationships with the people you support, and see problems through to resolution.

Your week is scheduled by the business based on client needs. You'll have a senior team around you for escalation and technical support.