> Markdown version of [/jobs/ext/4038761-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/4038761-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Administrator

- **Company:** Hays plc
- **Location:** Bracknell, UK
- **Salary:** £30,000.0
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** October 6, 2026
- **Apply:** https://www.hays.co.uk/job-detail/helpdesk-administrator--bracknell_4831735

## About the Role

* Previous experience within a customer service, helpdesk, or administration environment.
 * Experience working within Facilities Management or a similar operational setting.
 * Strong working knowledge of Microsoft Office applications.
 * Excellent organisational skills with strong attention to detail.
 * Ability to work independently as well as collaboratively within a team.
 * Experience using CAFM systems and knowledge of compliance or facilities processes would be advantageous.

## Description

Job Overview:

We are seeking a proactive and customer-focused Helpdesk Administrator to join a busy facilities management team based at Bracknell. You will act as the first point of contact for facilities-related enquiries, supporting site operations, managing service requests, coordinating contractor activities, and ensuring high levels of customer service while maintaining compliance across the site.

 * Location: Bracknell
 * Salary: £30,000 per annum
 * Contract Length: Temporary contract until 31/01/2027
 * Start Date: ASAP

Key Responsibilities

 * Monitor and respond promptly to facilities management helpdesk requests.
 * Log and manage service requests through the CAFM system, ensuring accurate records are maintained.
 * Provide support and guidance to clients regarding FM processes and procedures.
 * Coordinate subcontractor callouts and supplier visits across the site.
 * Maintain regular communication with customers, providing updates on outstanding work orders.
 * Support statutory compliance activities, audits, inductions, and Authority to Work (ATW) processes.
 * Produce accurate management reports and assist operational teams with administrative requirements.

Key Requirements

 * Previous experience within a customer service, helpdesk, or administration environment.
 * Experience working within Facilities Management or a similar operational setting.
 * Strong working knowledge of Microsoft Office applications.
 * Excellent organisational skills with strong attention to detail.
 * Ability to work independently as well as collaboratively within a team.
 * Experience using CAFM systems and knowledge of compliance or facilities processes would be advantageous.

Additional Information

 * Working Hours: Monday to Friday, 08:00 to 17:00 (45 hours per week).

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4831735 - Srutee