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# IT Helpdesk Administrator

- **Company:** KERO Business Solutions
- **Location:** Glengormley, UK
- **Experience:** Experienced
- **Salary:** £26,000 - £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Data Logging, Peripherals
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=13aaf3c410f9ace4

## About the Role

Essential

 * Minimum 2 years' experience in an IT support or helpdesk role
 * Solid experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
 * Strong Windows desktop support skills (Windows 11, application troubleshooting)
 * Experience with network printer setup and troubleshooting
 * Familiarity with ticketing systems and structured support workflows
 * Excellent communication skills - you'll be client-facing from day one
 * Full, clean UK driving licence (site visits are a key part of the role)
 * A proactive, problem-solving mindset with strong attention to detail

Desirable

 * Microsoft certifications (e.g. MS-900, MD-102, AZ-900, or equivalent)
 * Experience with Windows Server administration
 * Exposure to networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
 * Experience supporting clients in an MSP or multi-tenant environment
 * CompTIA A+ or Network+ certification

## Description

We're a close-knit team, and every member plays a meaningful role in shaping the direction of the company. If you're looking for a role where your input matters and you can grow with a supportive team, we'd love to hear from you., We're looking for an IT Helpdesk Administrator to join our team. This is primarily a remote support role, working from our office, but it will require site visits to our clients' premises across the UK & Ireland.

You'll be the first point of contact for our clients, triaging and resolving support requests via our ticket management system. You'll handle everything from day-to-day desktop support queries through to Microsoft 365 administration and network troubleshooting.

What You'll Be Doing

 * Providing first-line technical support to clients via phone, email, and remote tools
 * Logging, triaging, and resolving support tickets within our ticket management system
 * Administering and supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID
 * Troubleshooting Windows desktop and laptop issues including OS, drivers, and application support
 * Supporting network printers, peripherals, and common office hardware
 * Carrying out on-site support visits to client premises as required
 * Escalating complex issues to senior engineers with clear and thorough documentation
 * Assisting with new user setups, onboarding, and offboarding processes
 * Contributing to internal documentation and knowledge base articles