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# IT Technical Support Engineer / IT Helpdesk Engineer

- **Company:** The Technical
- **Location:** Bromsgrove, UK
- **Salary:** £27,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Email Filtering, Microsoft Exchange Server, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Remote Access Technology, Azure Active Directory, Remote Service Software, Windows Desktop, Network Routers, Firewalls (Computer Science)
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fa7675830bae2a1

## About the Role

We are seeking a capable and experienced individual to join our busy, energetic, and friendly IT support team. The successful candidate will use our remote support tools and ticketing system to provide remote support to our clients. Alongside strong technical skills, the role requires previous customer service experience, a genuine customer-first attitude, and a willingness to go above and beyond to deliver an excellent client experience. The ideal candidate will communicate clearly, take ownership of client queries, and remain professional and helpful throughout each interaction. This role requires a solid understanding of IT technologies, security principles, and the ability to work effectively in an office environment.

The successful candidate must have a working understanding of:

 * Active Directory and Azure AD
 * Microsoft 365 including Exchange online and Teams
 * Windows Server including Exchange server
 * Windows desktop OS
 * Firewall and routers
 * Networking (LAN and WAN)
 * Remote access and VPN solutions
 * Anti-virus solutions
 * Anti-spam solutions
 * Backup and recovery solutions