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# Service Desk Technician

- **Company:** OEConnection
- **Location:** Meriden, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Packaging, Server Administration, Software Deployment, Computer Equipment
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ddf3b081221eaab9

## About the Role

* Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
 * Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
 * Solid problem-solving skills
 * Strong verbal and written communication skills
 * Very good knowledge of English both spoken and written
 * Willingness to work from the office 4 days per week.

## Description

We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.
Responsibilities

 * Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
 * Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
 * Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
 * Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
 * Supports company audio/conferencing solutions
 * Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
 * Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
 * Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback