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# End User Computing (EUC Level -1) / Desktop Support Engineer - Linz, Austria

- **Company:** ADVANCE GLOBAL IT SUPPORT
- **Location:** Wien, Austria
- **Experience:** Experienced
- **Salary:** €61,600.0 - €67,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Backup Devices, Microsoft Outlook, Computer Networks, Data Recovery, Image Management, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Network Connections, Software Configuration Management, Software Engineering, USB, User Environment Management, Wi-Fi Technology, Microsoft InTune, Mobile Computing, Servicenow, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa8bef253bea0784

## About the Role

We are hiring an End User Computing (EUC) Level 1 Support Engineer to provide first-line IT support to end users in Linz, Austria. The candidate will be responsible for troubleshooting basic hardware and software issues, assisting users with IT-related queries, and ensuring smooth day-to-day IT operations.

 * Must be fluent in both English and German.
 * Must have valid, full-time work rights in Austria, with no sponsorship required., * Experience: 3-5 years in EUC/Windows support.
 * Strong knowledge of imaging tools, data backup/recovery tools (USMT).
 * Expertise in Windows 7/10 deployment, upgrades, migrations, and system maintenance.
 * Skills in hardware/software configuration, network connectivity, mobile computing, and backup/recovery options.

## Description

* Provide first-level technical support to end users for hardware, software, and network-related issues.
 * Perform laptop imaging and re-imaging, ensuring systems are configured according to organizational standards.
 * Handle Operating System deployment using tools such as Microsoft SCCM, Microsoft Intune, and USB-based installations.
 * Manage user accounts and access in Active Directory, including password resets, account unlocks, and group assignments.
 * Support and troubleshoot issues related to Microsoft 365 (Outlook, Teams, OneDrive, etc.).
 * Log, track, and resolve incidents and service requests using ticketing systems like ServiceNow and Jira.
 * Perform basic network troubleshooting, including connectivity issues (LAN/Wi-Fi), IP configuration, and VPN support.
 * Install, configure, and troubleshoot network printers, including driver setup and connectivity issues.
 * Escalate complex issues to higher-level support teams when required.
 * Maintain documentation of issues, resolutions, and standard operating procedures (SOPs).
 * Ensure compliance with IT policies, security standards, and asset management processes.
 * Collaborate with customers, departments, and teams to resolve issues.