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# IT Service Desk Engineer

- **Company:** Orion Technology Services LTD
- **Location:** Newcastle upon Tyne, UK
- **Salary:** £25,420
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Issue Tracking Systems, Information Technology Operations, Networking Basics
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e48cac1de90ff0bc

## About the Role

* Experience in IT Support / Service Desk environment.
 * Knowledge of Windows, Microsoft 365, AD, and networking fundamentals.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service mindset.

Preferred

 * ITIL Foundation certification.
 * Experience in managed services or enterprise support.

## Description

* Provide Level 1 / Level 2 technical support.
 * Troubleshoot hardware, software, network, and access issues.
 * Manage incidents, requests, and escalations via ticketing systems.
 * Support Microsoft 365, Active Directory, endpoints, and collaboration tools.
 * Maintain documentation and knowledge base.
 * Ensure SLA compliance and customer satisfaction.