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# Helpdesk Administrator

- **Company:** Dalkia
- **Location:** Rutherglen, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer-Aided Facility Management, Databases, Document Management Systems, Microsoft Office
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af8b6356725cd20d

## About the Role

* GCSE (or equivalent) in Maths and English.
 * Typing speed of at least 50 wpm.
 * Experience in Facilities Management administration.
 * Proficient in CAFM systems and Office 365, particularly Excel.

Desirable:

 * NVQ Level 1-2 (Administration 4396) or equivalent.
 * 'A' Level passes or equivalent.
 * Experience with computerised PPM systems.
 * Supervisory experience (for future development).

## Description

To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation.

Aims and Objectives:

Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers., * Perform day-to-day administration related to the Help Desk Facility as directed by the Helpdesk Supervisor.

 * Take pre-authorised actions to resolve issues and ensure smooth operations.
 * Assist in compiling various reports and communicate daily with engineers and service providers.
 * Ensure accurate completion and updating of worksheets, both electronically and manually.
 * Log and categorize incoming calls according to Help Desk Operating Procedures.
 * Support office duties while understanding and meeting contractual obligations.
 * Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts.
 * Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software.
 * Act as a single point of contact for customers, technical staff, support staff, and management via the Help Desk.
 * Proactively follow up on work orders and update information in databases.
 * Manage purchase orders and assign subcontractor workloads.
 * Efficiently process service provider and supplier invoices, addressing any queries as needed.
 * Provide typing and administration support, as required.
 * Offer telephone support using the 8x8 software system.
 * Prepare and draft documentation, such as quotations and contractor reports.
 * Operate computer-based records management systems, like Concept Evolution.
 * Serve as a central information source, handling customer queries professionally.

Health & Safety:

All employees are required to take reasonable care for their own and others' health and safety, following guidance and instructions as per the Health & Safety Policy.

Working Relationships:

Internal: Interface with the Team Leader and colleagues.

External: Interface with the Client Representative, Service Providers, and Material Suppliers.