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# Service Desk Analyst / IT Support Engineer (L1/L2)

- **Company:** Michael Page
- **Location:** Mechelen, Belgium
- **Experience:** Starter
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Documentation, Identity and Access Management, Networking Basics, User Environment Management, Data Logging, Information Technology, User Administration
- **Published:** October 9, 2026
- **Apply:** https://www.michaelpage.be/job-apply/service-desk-analyst-it-support-engineer-l1l2/ref/jn-082026-7087239

## About the Role

* At least 2/3 years of experience in an IT Support, Service Desk, or End User Support role.
 * Fluency in English & Dutch. French is a plus.
 * Strong knowledge of Microsoft 365, Windows environments, end-user computing, networking fundamentals, and IT security best practices.
 * Experience managing incidents, service requests, and change-related activities.
 * Hands-on experience with Active Directory and Microsoft 365 user administration.
 * Excellent troubleshooting and analytical skills with the ability to resolve technical issues independently.
 * Strong customer service and communication skills, with the ability to interact effectively with stakeholders at all levels.
 * A structured, proactive, and solution-oriented approach to work.
 * The ability to prioritise tasks and manage multiple requests in a fast-paced environment.

ITIL, Microsoft, or other relevant certifications would be considered an advantage.

On a personal level, you are recognised for your customer-centric mindset, team spirit, adaptability, and willingness to continuously learn and improve. You enjoy taking ownership, driving improvements, and delivering an outstanding support experience to end users.

## Description

As a Service Desk Analyst / IT Support Engineer (L1/L2), your responsibilities will include:

 * Providing first and second-line IT support to end users.
 * Managing incidents, service requests, and technical queries in line with established processes and service level agreements.
 * Troubleshooting hardware, software, network, and Microsoft 365-related issues.
 * Acting as the primary local IT point of contact for employees based in Belgium.
 * Logging, tracking, documenting, and resolving tickets using the company's IT Service Management platform.
 * Collaborating with international IT teams, vendors, and specialist support teams to resolve complex issues.
 * Monitoring IT systems and escalating recurring or critical issues when required.
 * Supporting IT projects, deployments, upgrades, and infrastructure changes.
 * Managing employee onboarding and offboarding activities, including hardware preparation, account setup, and access management.
 * Supporting meeting room technology, printers, audiovisual equipment, and local IT infrastructure.
 * Creating and maintaining user documentation, knowledge base articles, and operational procedures.
 * Identifying opportunities to improve processes, enhance service quality, and optimise the overall user experience.