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# IT Support Technician

- **Company:** SKIDATA AG
- **Location:** Salzburg, Austria
- **Experience:** Experienced
- **Salary:** €35,490.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Remote Service Software, TCP/IP, TeamViewer, Chatbots, Microsoft InTune, Deployment Automation, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.studentjob.at/stellenangebote/9280526-it-support-technician-m-w-d

## About the Role

team, contributing to cutting-edge access solutions that impact millions of users worldwide.# What You Bring* Completed technical education (e.g., apprenticeship, technical college/HTL, vocational school) in IT - alternatively, comparable professional experience in IT support* At least 3 years of experience in IT support or a related field* Proficiency in Microsoft 365 and experience with ServiceNow or similar ticketing systems* Hands-on experience in user and access management with Active Directory and Microsoft Entra ID (Azure AD), e.g., account creation/deactivation, permission assignment, and password resets* Basic understanding of networking (DHCP, TCP/IP, VPN), hardware, and endpoint management on Windows and macOS* Experience with Windows Autopilot and Mobile Device Management (Intune) for automated provisioning and management of devices and smartphones* Confident use of remote support tools (e.g., TeamViewer) for remote maintenance and user support* Familiarity with Microsoft
Teams for communication and collaboration* Basic understanding of AI chatbots and automation solutions in IT support* Strong problem-solving abilities with a systematic approach to troubleshooting IT issues* Good communication and collaboration skills to work effectively with internal and external teams* Ability to manage and prioritize multiple tasks in a fast-paced environment* An affinity for business processes, and experience working with business applications and support tools* Proactive, with a hands-on attitude toward problem-solving* Customer-oriented and solution-focused, always aiming for efficient service* Fluent in both German and English, written and spoken (German is a mandatory requirement)* Up to 5% travel# What You Can Expect* Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.* Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.* Job Bike Leasing Program

## Description

creation in Active Directory/Entra ID to device issuance and return.* Collaboration: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.* Application and Endpoint Support: Offer support for business-critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices.* Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.* Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.* Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.At SKIDATA, we're all about pushing the boundaries of innovation. You'll be an integral part of the