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# Production Support Engineer

- **Company:** Teagle Machinery Ltd
- **Location:** Truro, UK
- **Salary:** £35,000
- **Contract:** Permanent contract
- **Skills:** Business Systems, Computer Programming, Databases, Operational Databases, Data Processing
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6f68220ddab2fb1f

## About the Role

We are seeking an energetic and detail-oriented Production Support Engineer to join our busy team., * You will be an excellent communicator and be able to work collaboratively with your colleagues, creating a positive atmosphere.

 * You are adaptable and flexible, accommodating changes to your role or function, as required to meet the needs of the business. You focus on solutions, rather than problems and prioritise effectively.
 * Good written and verbal communication skills
 * High level of numeracy and the ability to interpret data and solve problems
 * Good interpersonal and relationship building skills
 * Ability to work under pressure and prioritise effectively
 * Knowledge of production processes
 * Strong systems thinking and an ability to understand how processes, data and business systems interact.
 * Naturally inquisitive, with the confidence to challenge existing methods and ask why processes are carried out in a particular way.
 * Ability to identify opportunities for process automation and system improvement without necessarily requiring programming expertise.
 * Ability to translate operational problems into clear system or process requirements.
 * Good analytical and problem-solving skills, with the ability to identify root causes rather than simply correct individual issues.
 * Advanced working knowledge of MRP systems, including data maintenance, transaction accuracy, exception management and troubleshooting.
 * Strong change-management skills, with the ability to engage stakeholders, address resistance and support the adoption of new systems and ways of working.

## Description

The aim of the role is to review and improve processes throughout the factory, enabling a more efficient flow of work and more effective use of production systems.

The role will support the accuracy and development of production data through the updating of BOO & BOM information within the MRP system, reviewing booking inaccuracies and providing training where required.

A key part of the role will be to take a systems-based approach to existing processes, identifying repetitive, manual or inefficient activities and determining how these can be simplified, automated or better supported through existing or new systems.

The role does not necessarily require software programming skills, but will require the ability to identify opportunities, define what is needed and work with the relevant internal or external resources to implement improvements.

Your Responsibilities

 * Help to implement & update new production planning software. · Review existing factory and administrative processes to identify unnecessary manual activities, duplication and opportunities for automation.
 * Take a systems-led approach to problem solving, challenging existing processes and identifying more efficient ways of working.
 * Identify opportunities where data processing, cleansing, reporting or repetitive tasks could be automated or streamlined.
 * Clearly define system or process requirements and work with IT, software providers or other relevant resources to develop and implement solutions.
 * Review the effectiveness of existing MRP and production systems and identify opportunities to improve their use throughout the business.
 * Support the development and implementation of standardised processes to improve data accuracy, consistency and efficiency.
 * Oversee stock takes throughout the factory and adjust accordingly.
 * Absence Cover for production planning.
 * Monitoring and correcting monthly negatives & Job closing issues.
 * Updating BOO & BOM, using our MRP system.
 * Adjusting, correcting & reviewing job times.
 * Reviewing booking inaccuracies and providing training where needed.
 * Generate and prepare relevant reports to the business and establish key performance indicators to measure progress and performance.
 * Other duties as and when required.