> Markdown version of [/jobs/ext/4046322-it-service-analyst](https://www.wearedevelopers.com/jobs/ext/4046322-it-service-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Analyst

- **Company:** Department for Transport
- **Location:** Leeds, UK
- **Salary:** £32,027.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Performance Monitor
- **Published:** October 20, 2026
- **Apply:** https://www.cv-library.co.uk/job/225744951/IT-Service-Analyst

## About the Role

To be successful in this role you will need to have the following experience:

Service Reporting
Experience in creating and maintaining service reports, interpreting data to identify trends, highlighting performance against service levels, and supporting informed decision-making.

ITSM Tooling
Experience in the use of IT Service Management (ITSM) tools to support service delivery, monitor performance, investigating issues and contributing to continual service improvement.

Reporting Tooling
Experience in using reporting and dashboard tools to produce meaningful insights, communicate performance information, and support service improvements.

IT Service Management Knowledge
Hold, or be willing to work towards, ITIL V4 or higher, or ISO20k accreditation, with an understanding of IT service management principles and best practice.

## Description

We are looking for an IT Service Analyst, Service Level, to help monitor, report on and improve digital services across the Department for Transport. Working within the Essentials Service Line, you will play an important role in ensuring colleagues have access to the tools, support and digital services they need to work effectively., * Have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations or, when appropriate, escalate or route them to IT resolver groups

 * Perform root cause analysis
 * Develop checklists for typical problems
 * Understanding of dashboards and reporting techniques, creating automated and manual reports to support the organisation