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# IT Support Technician

- **Company:** QuintEvents
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, Bash Shell, Microsoft Online Services, Business Software, Microsoft Outlook, Software as a Service, Cloud Computing, Linux, Identity and Access Management, Network Architecture, Network Monitoring, Network Administration, Windows PowerShell, Azure Active Directory, Zero Trust Network Access, Salesforce.Com, Service Pack, Microsoft SharePoint, Software Vulnerability Management, Network Routers, Scripting, Firewalls (Computer Science), Adobe, Information Technology, Slack, Hardware Infrastructure, DocuSign, Network Server, Vulnerability Analysis
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e7f7d3f230a50eb

## About the Role

* Associate's degree in information technology, computer science, or a related field (or equivalent work experience); 3-5 years of IT support experience preferred.
 * Relevant Microsoft certifications (e.g., Azure Administrator Associate, Microsoft 365 Endpoint Administrator Associate, Azure Solutions Architect Expert) are a plus.

Skills and Abilities

 * Solid understanding of computer systems, networks, and operating systems (e.g., Windows, Linux).
 * Familiarity with hardware components such as servers, switches, and routers.
 * Knowledge of cloud and SaaS platforms (e.g., Microsoft 365, Salesforce) is a plus.
 * Basic understanding of cybersecurity principles and best practices.
 * Familiarity with scripting languages (e.g., PowerShell, Bash).

 * Experience with Microsoft Entra ID (Azure AD), hybrid identity management, and zero-trust principles.
 * Familiarity with compliance standards (e.g., GDPR, SOC 2).

 * Strong problem-solving and analytical skills.
 * Excellent communication and interpersonal skills.
 * Ability to work collaboratively in a team environment.
 * Ability to work onsite, in an office setting, Monday through Friday.
 * Willingness to learn new technologies and stay current with industry trends.

## Description

As an IT Support Technician, you will provide hands-on technical support to every department at Quint. You will work closely with senior members of the IT team to ensure the smooth operation, maintenance, and security of the company's systems and networks. This role offers an opportunity to gain practical experience and build a strong foundation in systems administration.

Responsibilities

Key Tasks

 * Assist with the installation, configuration, and maintenance of hardware, software, and operating systems.

 * Assess, prioritize, and monitor support tickets, escalating incidents to the appropriate teams when they cannot be resolved independently.

 * Manage and troubleshoot core business applications, including Microsoft 365, Outlook, Slack, Salesforce, Outreach, Docusign, Adobe, Papercut, and Datto RMM.

 * Deploy, configure, and manage Microsoft 365 services, including Microsoft Entra ID (formerly Azure AD), Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

 * Stay current with Microsoft 365 updates, security threats, and new features, and recommend and implement improvements.

 * Partner with the IT Manager to set up, operate, and support audio/visual equipment for internal and external meetings and events.

Endpoint and Vulnerability Management

 * Conduct IT asset management and software audits to ensure licensing compliance.
 * Perform routine system maintenance, such as updates and backups.

 * Deploy system and security patches from OEMs and software vendors using desktop management and software update tools.
 * Monitor patch releases and remediate vulnerabilities on client devices.

 * Ensure endpoint devices are fully patched, and antivirus software is up to date.
 * Perform regular security vulnerability scans and monitoring.

Network Administration

 * Support the maintenance and administration of network infrastructure, including switches, routers, and firewalls.
 * Collaborate with network administrators to implement network upgrades and improvements.
 * Monitor network performance, identify potential security vulnerabilities, and implement appropriate safeguards.

Security and Data Protection

 * Assist in implementing and enforcing security measures to protect systems and data from unauthorized access.
 * Contribute to the development and maintenance of IT security policies and procedures.
 * Conduct periodic security audits and vulnerability assessments to identify and mitigate risks.