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# IT Technical Engineer

- **Company:** Focus Group
- **Location:** Burgess Hill, UK (Remote available)
- **Experience:** Expert
- **Salary:** £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, VoIP, Cloud Computing, Integrated Services Digital Networks, Networking Hardware, Session Initiation Protocols, Microsoft Software, Windows Servers, Microsoft SharePoint, Windows Desktop, Network Routers, Cloud Platform System, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Information Technology, Wireless Technologies, Cisco
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7423b58253219181

## About the Role

* Previous experience in an IT or telecoms support or delivery role.
 * Experience with the Microsoft technology stack, including Windows desktop, Windows Server and Microsoft 365.
 * Some experience with networking equipment, including firewalls (which protect a network from unwanted access), routers, switches and wireless technology.
 * Some experience with cloud technologies such as Microsoft 365, Azure (Microsoft's cloud platform), Intune (Microsoft's device management tool) and SharePoint.
 * Some experience with voice technologies such as SIP (Session Initiation Protocol), VoIP (Voice over Internet Protocol) and ISDN (Integrated Services Digital Network), or vendors including Gamma Horizon, LG IPECS or Mitel.
 * Excellent troubleshooting skills.
 * Excellent written and verbal communication skills.
 * Excellent attention to detail.
 * The ability to work independently where required, as well as part of a team.
 * Flexibility to adjust your working hours or stay overnight on some larger projects.
 * A full, valid UK driving licence.
 * A strong desire to grow your technical knowledge and customer service skills.

Desirable

 * Previous experience in an IT or telecoms managed service environment.
 * Relevant vendor or industry qualifications, such as Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco.
 * An active Microsoft certification.

## Description

* Carry out maintenance work on customers' ICT (information and communications technology) services, either remotely or onsite, and update our case management and field services tools with the work you've started and completed.
 * Install and configure a wide range of ICT solutions, either remotely or onsite.
 * Give valued customers a high-quality experience when you install or maintain their IT or telephony (phone system) services.
 * Attend field fault visits to repair time-critical service or hardware failures.
 * Support colleagues, remotely or onsite, when they need a hand.
 * Support the delivery of small, medium and large projects as part of a team, either remotely or onsite.
 * Work regularly with our project management teams, 3rd Line Engineers (our most senior technical support engineers) and Service Desk Engineers.
 * Audit and document customer IT infrastructure.
 * Work efficiently with our account management and service departments to manage projects.