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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Highways Business Systems & Improvement Manager - **Company:** Royal Borough of Kingston upon Thames - **Location:** Kingston upon Thames, UK (Remote available) - **Salary:** £48,519 - £53,919 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Systems, Data Structures, Systems Integration, Operational Systems - **Published:** October 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08a766d13d7e41cc ## About the Role * Significant experience of managing and improving business-critical operational systems within a complex organisation. * Strong experience of business process improvement, workflow design, service transformation and embedding new ways of working. * Proven ability to translate operational requirements into practical system, process, data and reporting improvements. * Visible leadership and strong stakeholder engagement, with the ability to work credibly with operational users, senior managers, digital and IT teams and external suppliers. * Experience of system governance and lifecycle management, including user acceptance testing, releases, patching, access, configuration, change control and service continuity. * Experience of using data, performance information and user feedback to identify priorities, support decisions and demonstrate benefits. * Demonstrable experience of leading business change, increasing user adoption and ensuring improvements are sustained after implementation. * Strong supplier and contract management experience, including service levels, performance, value for money and effective escalation. Desirable * Experience within highways, transport, street works, environmental services or another operational local authority service. * Experience of enterprise asset or work management systems, including Causeway Alloy or a comparable platform. * Understanding of GIS, mobile field solutions, system interfaces and integrations, operational reporting and data structures. * Knowledge of asset, works and inspection data and its importance in service management, statutory compliance and the defence of highways claims. ## Description Lead the effective use and continuous improvement of highways systems, data and digital processes across Kingston and Sutton. What the Job Actually Requires * Own highways business systems on behalf of the shared service, ensuring Causeway Alloy and associated applications support reliable, efficient operational delivery across Kingston and Sutton. * Own and continuously improve end-to-end highways processes and workflows, removing duplication, manual workarounds and inconsistent practices, and ensuring agreed processes are embedded across teams. * Lead the highways systems and digital improvement roadmap, with Causeway Alloy at its core, including configuration, integrations, GIS, mobile working, testing, releases and service continuity. * Provide clear governance of systems, data and reporting, including data quality, user access, configuration, change control, asset and inspection records, operational performance information and highways claims evidence. * Drive user adoption and continuous improvement by working with operational teams, corporate digital and IT colleagues, and external suppliers to translate service needs into practical improvements and measurable benefits. About You To be successful in the role of Highways Business Systems & Improvement Manager, you will be able to demonstrate the following essential experience, skills and qualities, * The post holder will carry out their duties in accordance with the borough's Equalities and Diversity policy and all other borough and departmental policies. * To undertake such additional duties as are reasonable within the responsibilities of the post and which the line manager may require. * Ensure all health and safety standards are adhered to for the relevant work area. * A sensitivity to and understanding of the legislation, policy and practice regarding equality and diversity, safeguarding, health and safety and the prevent agenda and ability to champion environmental values. * Attendance of 2 days per week in either our Kingston or Sutton office is required, with flexible options for the remainder of the week., We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR values. Here at Kingston we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward., To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.