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# Change Lead

- **Company:** Barclays Bank PLC
- **Location:** Northampton, United Kingdom
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Client Server Models, Digital Technology, Payment Gateway, Salesforce.Com
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b935e66e6556f341

## About the Role

* Change & BA Expertise: Strong background in change management and senior business analysis in matrix environments.
 * Operational Readiness & CX: Hands-on experience evaluating customer journeys and leading business readiness.
 * Process Improvement: Lean / Six Sigma skills (ideally Green Belt) focused on customer experience.
 * Adaptability: Ability to deliver in fast-paced, ambiguous greenfield setups.
 * Digital Systems: Familiarity with CRMs, Salesforce, and AI customer interaction models .
 * Payments (Bonus): Knowledge of payments and payment gateways is a plus.

## Description

In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform our payments acceptance business. Barclays and Brookfield are working to create a standalone entity, activated by Brookfield's expertise in corporate carve-outs. While we continue to use the Barclaycard Payments (BPL) brand as a services provider, please note that this role is for the new standalone entity.

For more information on our partnership with Brookfield, please visit Barclays.com.

As AVP - Change Lead (GAIA Operations), you will execute, operationalize, and embed operational changes for a major greenfield divestment project., * Execute & Embed Change: Turn high-level strategy into actionable plans and manage end-to-end change delivery.

 * Operational Readiness: Assess customer impacts and partner with readiness teams to ensure smooth divestment transitions.
 * Process Optimization: Apply Lean / Six Sigma to analyze and streamline customer-facing processes.
 * Stakeholder Alignment: Manage cross-functional stakeholders across a complex matrix organization.
 * Digital Implementation: Support the rollout of CRM, Salesforce, and AI-driven digital service models.